I have built a special executable to help me investigate problems on user machines.

The output of the tool is only useful if you run it while there is a problem. For example, if you have problems when the system feature is enabled and you run the tool when the system feature is disabled, the output is of little worth.

Note that sysinspect sometimes takes a couple minutes to run if the network tests it includes fail by timing out.

Windows

  1. Download sysinspect for Windows.

  2. Copy it to your desktop.

  3. Run it. Note that it may take up to 10 minutes to run, during which time all you’ll see is a black box (a.k.a. console window). Wait for it to complete.

  4. It will create sysinspect-windows.out (on your desktop if you did step 2).

  5. Upload sysinspect-windows.out if you can, or email it to support@pluckeye.net .

Mac OS X

  1. Download sysinspect for Mac OS X.

  2. Copy it to your desktop.

  3. Open a terminal window.

  4. Run it.

    Note that if the following fails and you see a dialog box from macOS that says, “Apple can’t check it for malicious software,” then follow the instructions on https://support.apple.com/guide/mac-help/apple-cant-check-app-for-malicious-software-mchleab3a043/mac to run it anyway.

    cd
cd Desktop
mv ../Downloads/sysinspect-macosx ./
chmod +x sysinspect-macosx
sudo ./sysinspect-macosx

    If you don’t know your password, try the following instead. The result won’t be quite as good, but it will be better than nothing.

    cd
cd Desktop
mv ../Downloads/sysinspect-macosx ./
chmod +x sysinspect-macosx
./sysinspect-macosx

    Note that it may take up to 10 minutes to run. Wait for it to complete.

  5. It will create sysinspect-macosx.out (on your desktop if you did step 2).

  6. Upload sysinspect-macosx.out if you can, or email it to support@pluckeye.net .

Linux

  1. Download sysinspect-linux and/or sysinspect-linux32. One of them should work on your computer.

  2. Copy it to your desktop.

  3. Open a terminal window.

  4. Run it.

    cd
cd Desktop
mv ../Downloads/sysinspect-linux ./
chmod +x sysinspect-linux
sudo ./sysinspect-linux

    Note that it may take up to 10 minutes to run. Wait for it to complete.

  5. It will create sysinspect-linux.out (on your desktop if you did step 2).

  6. Upload sysinspect-linux.out if you can, or email it to support@pluckeye.net .

Last updated: 2023-02-23