Read the manual
Introductory questions about Plucky are usually answered by reading the overview and the frequently asked questions (faq) pages. If Plucky seems to be misbehaving, try reading troubleshooting first.
If you have a specific question, notice that the manual supports searching (see the upper left corner of this page). Give it a try, and if you’re old enough, reminisce about how simple Internet search was in the last millennium.
Send a message to Plucky staff directly
There are a variety of ways to reach Plucky staff directly which are listed below depending on the situation. But keep in mind that we are a small team and may take 24 hours or more to get back to you.
If your reason isn’t listed below, please open a support case.
Report bugs
If you’ve encountered a bug, report it using https://u.pluckeye.net/bug-report .
Report bypasses
If you’ve encountered a bypass or a potential bypass, report it using https://u.pluckeye.net/bypass-report .
Please do not report bypasses where other Plucky users hang out (such as in the forum), lest in so doing, you inadvertently lead others astray.
General support
Not sure if your problem is a bug or bypass, and can’t find an answer searching for it in the manual?
You can file a support case using the “help” in the upper right of every page of https://u.pluckeye.net/ . We prefer this over email-based support because it tends to be more efficient for both Plucky staff and users.
Email support a.t. pluckeye.net
Ah, so relieving. Live like it’s 1998!
But please don’t use email for technical issues if you can instead file a support case.
Email exists so that those without a Plucky account are still able to contact us. It should be used for non-technical questions like subscriptions or determining if Plucky is right for you.
Use the contact form
If for some reason the other methods fail, you can resort to the contact form. But the contact form gets a lot of noise, so do not use this method if you can choose any other method on this page.
Use the private forum
Don’t have a tech problem and just want to chat with others about Plucky or other digital wellness products you find helpful?
If you have an account on https://u.pluckeye.net/ , you can post messages in the private Plucky forum at https://discourse.pluckeye.net/ . But be sure to read the forum rules first!
You can also chat or send direct messages to staff if you’re not sure whether you should post something or not. Staff members are listed here: https://discourse.pluckeye.net/g/staff . That page also shows who has been inactive for a while, so maybe don’t message them if you’re expecting a response any time soon.
Ask other users to expedite a change
If you want to expedite a change, you can ask other users to help you on https://discourse.pluckeye.net . But due to the manual approval hold on posts, your request might be irrelevant by the time it’s posted.
Instead, you can invite fellow users to be your supporters so that you don’t have to ask each time.
Use SMS or phone
See the “Lost Internet” section below.
Lost Internet?
Wait a second, if you’ve lost the Internet, how are you reading this?!!
Seriously, use the Internet to contact us if at all possible.
In the unlikely event that your Internet access is completely messed up by Plucky, you are a paying subscriber, and you can’t uninstall it, you may send a text message to +1 (909) 758-6028 that starts with:
I am a paying Plucky subscriber. My Plucky email is ??. I have been using Plucky for ??. My delay is ??. I lost Internet on my ?? (Windows, macOS, or Linux) computer when ??.
Or phone +1 (909) 758-6028. All support staff members of our small team live in North America, somewhere between GMT-0400 and GMT-0700 and sleep at night so be aware of this before you call. If there’s no answer, please leave a message with your name, country, and phone number.
If there’s no urgency, please use one of the resources above instead of phoning. Thanks!
Private coaching
Got some money to burn? You can book time with a Plucky staff member for official consultation on how to set up either Plucky or Andoff (or both!) to support your goals.
https://calendly.com/jakecanning/plucky-andoff-support
Last updated: 2026-05-21